Terms &
conditions.

Scope & acceptance

• These Terms apply to all interactions with NoBound Travels, including browsing, inquiries, quotations, bookings, payments, and post-booking support.
• Each booking is subject to these Terms plus any destination- or package-specific terms shared before payment.
• We may update these Terms at any time. The version effective on your booking date applies to that booking.

Services we provide

NoBound Travels acts as a travel facilitator and package curator. We arrange and coordinate travel components such as:

• Custom or fixed domestic and international itineraries
• Flight, train, bus, and transfer bookings
• Hotel and accommodation reservations
• Visa assistance, where offered
• Travel insurance facilitation through third-party providers
• On-trip support and concierge services, where included

We are not the actual carrier, hotelier, or activity operator. Those services are delivered by third-party suppliers whose own terms also apply.

Booking process & confirmation

• A booking is confirmed only after we issue written confirmation by email or WhatsApp and receive the required payment.
• Availability, prices, and inclusions are subject to change until confirmation.
• Quotations are valid only for the period mentioned in the quote, typically 24-72 hours.
• Names on bookings must match government ID or passport exactly. Name changes may attract supplier penalties and our service fee.

Payment terms

4.1 Token amount (non-refundable)

• A token amount of INR 20,000 per person is required at booking to initiate your reservation and secure your slot.
• The token is non-refundable and non-transferable because it covers planning, holding, and administrative costs.
• The token is retained in all cases, including customer-initiated cancellations, schedule changes, or situations beyond our control.

4.2 Standard payment schedule for leisure packages

Unless your package sheet states otherwise, the following applies after the token amount:

• Airfare requires 100% payment before ticket issuance and remains subject to airline rules.
• Peak seasons, festivals, and long weekends may carry special payment or non-refundable clauses. These will be disclosed before payment.
• Payments may be made through UPI, cards, net banking, or another method we specify. Pay official NoBound accounts only.

4.3 Price variations & surcharges

• Prices may change before confirmation because of currency fluctuation, fuel surcharges, tax changes, or supplier revisions.
• After confirmation, government tax or fee increases may be passed on. We will notify you with proof.

Cancellation, changes & refunds

We understand that plans can change. We try to be flexible while balancing supplier policies and your interests.

5.1 How cancellations work

• All cancellation or change requests must be sent in writing by email or WhatsApp to our official contact.
• Charges are calculated from the date we receive your written request.
• Refunds depend on what can be recovered from suppliers after applicable penalties and service costs.

5.2 Refund eligibility

• We process refunds only for amounts not yet paid to a supplier to hold or book your travel components.
• If payment has been forwarded to a supplier and is non-refundable under its policy, that portion cannot be refunded.
• The INR 20,000 per-person token is non-refundable in all cases.

5.3 General cancellation slabs (indicative)

These are general guidelines. Actual deductions depend on supplier rules and the specific package.

• A reasonable planning or service fee may be retained to cover coordination and administrative work.
• Approved refunds are processed within 7-14 working days after final calculation; bank processing time is additional.

5.4 Changes & amendments

• Date, route, or traveller changes are treated as cancellation and rebooking, subject to availability and price differences.
• Suppliers may not permit amendments close to departure.

Force majeure & uncontrollable events

NoBound is not liable for delays, cancellations, or additional costs caused by events beyond our reasonable control, including natural disasters, extreme weather, pandemics, government travel bans, visa restrictions, airspace closures, strikes, civil unrest, terrorism, war, or technical failures of airlines, hotels, or payment gateways.

• We will help explore rescheduling, credit notes, or partial refunds under supplier policies.
• Refunds are limited to amounts suppliers return to us, less documented costs and service fees.
• The INR 20,000 per-person token remains non-refundable.
• We are not obligated to compensate indirect losses, including missed connections or extra accommodation, unless required by law.

Travel documents, visas & compliance

• Travellers are responsible for valid passports, visas, permits, and required vaccinations.
• When we facilitate a visa, approval, rejection, and delays remain at the discretion of the relevant consulate or embassy.
• If travel is denied because of incorrect or incomplete documents, no refund applies.
• You must comply with all local laws, customs, and entry requirements.

Insurance (strongly recommended)

• Travel insurance is not included unless expressly stated.
• We strongly recommend comprehensive insurance covering medical emergencies, cancellation, baggage loss, and personal liability.
• If you buy insurance through our partner, claims are settled between you and the insurer under its policy. We do not guarantee claim approval.

User responsibilities & conduct

You agree to:

• Provide accurate personal details, contact information, and special dietary, medical, or mobility requirements.
• Arrive on time for flights, transfers, and activities. Missed services caused by late arrival are non-refundable.
• Behave responsibly and respect local laws, culture, and fellow travellers.
• Not engage in illegal, unsafe, or disruptive activities.

NoBound may remove a traveller from a trip without refund for misconduct, safety risks, or violations of law. The traveller remains liable for resulting costs or penalties.

Privacy, data & communications

By booking, you consent to our use of your name, contact details, and travel information to:

• Process bookings and share necessary information with airlines, hotels, destination management companies, and other suppliers.
• Send transactional itinerary, payment, refund, and schedule updates by SMS, email, WhatsApp, or telephone.
• Comply with legal and regulatory requirements.

We do not sell personal data. We may use anonymised data for analytics and marketing unless you opt out. You are responsible for keeping any account credentials confidential.

Website & app usage

• Website and app content, including images, itineraries, and descriptions, is informational. Actual services may vary because of supplier changes.
• You may not copy, scrape, resell, or commercially reuse our content without written permission.
• We may update, suspend, or remove content or features without notice.

Limitation of liability

To the maximum extent permitted by law:

• NoBound's total liability for a booking claim is limited to the amount paid to us for that specific service, excluding taxes and third-party fees.
• We are not liable for indirect, incidental, or consequential damages unless caused by gross negligence or wilful misconduct.
• We act as an intermediary; primary responsibility for service delivery rests with the airline, hotel, activity operator, or other supplier.

Indemnification

You agree to indemnify and hold NoBound Travels, its owners, employees, and partners harmless from claims, losses, penalties, or legal costs arising from:

• Your breach of these Terms
• Your violation of laws or supplier rules
• Your misconduct during a trip
• Incorrect or false information you provide

Termination & refusal of service

NoBound may refuse a booking, cancel an order, or terminate access without prior notice in cases of fraud, abuse, payment default, or a violation of these Terms. Any refund follows our cancellation policy and supplier rules. The token remains non-refundable.

Governing law & dispute resolution

• These Terms are governed by the laws of India.
• Courts in New Delhi have exclusive jurisdiction over disputes.
• Before approaching a court, both parties agree to attempt resolution through written notice and good-faith discussion for at least 30 days.

Severability & waiver

• If a clause is held invalid or unenforceable, the remaining clauses stay in full force.
• Our failure to enforce a right under these Terms does not waive that right.

Contact & notices

For notices, cancellations, and questions, use an official NoBound channel: